Solutions

Privacy Policy

This Privacy Policy is an integral part of the Terms of Use of the Services developed and maintained by Synelixis SA based on 10 Farmakidou Street, Chalkida, GR-34100, Evia, Greece. The Privacy Policy covers all the conditions for the collection, processing and management of your personal data, aiming at identifying you as a user of its Services and at supporting and performing them. The management and protection of your data is in compliance with the General Data Protection Regulation of the European Union as of May 25, 2018.

If you have any questions or comments regarding this Privacy Policy, please contact us (info@synelixis.com).

 

Data you provide

Account information

To use some of Synelixis’ Services you may need to create an account. When creating an account, you may need provide us with some personal information including your name, email address, username and password.

In some cases, you may want to add a profile image, a phone number or your address to your account. You can alter or delete these items any time you wish. Your username and profile image will appear in all your possible interactions with other users of the Service. We may also use your information to provide you with assistance in case you report a problem. Under no circumstances will your personal data be disclosed to third parties without your consent.

Beyond your identification, your email may, depending on your settings of the Service you have chosen, be used so that you may receive notifications for topics you have set or so that we may be able to interact directly with you. For example, to let you know about upcoming changes or improvements to our Services or for you to send us your request for any problems you may face.

Shipping and billing information

If you wish, we may process your financial information to proceed with a potential product purchase. We may request product shipment information, depending on the product you choose, which we will share with a shipping company to reach your location. Information such as your VAT number may be required to issue the relevant transaction document.

Usage data

To make the most of Synelixis’ Services, you may be asked to add information referring to the nature of your activities. This data only concerns the customization of the Service to your needs and is not disclosed to third parties.

 

Data we collect

Usage data

When using our Services, if you manage data logging equipment for your activities, this data is collected and recorded by the software we provide. This data is in no way subject to any kind of review or processing by us and is stored on our servers only so you may have access to it and use our Services.

Communication data

We collect the content you create or receive from other users when you use our Services. This content is not subject to any kind of review or processing by us and is stored so that you may access it whenever you wish.

Location data

In some cases, we may collect information about your location. The type of location data we collect depends on the Service, your device and your account settings. For example, in some cases you can enable or disable the location on your Android device using the device settings application. When using the SynField platform, in particular, you can see the location of your fields and nodes with the help of the Google Maps service, which is subject to the Google Privacy Policy.

Traffic History

We collect information about the interaction of applications, browsers and devices with our services, such as IP address, type and manufacturer of your device, type of web browser and operating system as well as date and time when, for example, a Service on your device communicates with our servers.

 

Use of Data

Provision of Services

We use the information we collect solely to provide our Services. The information Synelixis collects and how it is used depends on how you use our Services and how you manage your privacy controls.

We also use your information to ensure that our Services are functioning as intended, such as monitoring downtime or resolving problems you report to us. We are constantly monitoring our systems to identify problems. If we find that there is a problem with a particular function, checking the information from the traffic history that was collected before the problem occurs, allows us to resolve it in a speedier manner.

Data analysis

We use data for analyses to make improvements to our Services and ensure that they operate as intended. We use this data to ensure that our Services operate safely and quickly, to improve the content we provide and to evaluate a service. Part of the relevant functionality is provided through the Google Analytics service for which Google’s Privacy Policy applies.

We use cookies to analyse how our users interact with our services. Cookies are small text files that contain pieces of information that are stored on your computer or your device and which you send to us in each visit. We use these to extract statistics on the use of our Services and to create better products as well as store preferences when using a Service. We may, for example, find out that it takes too long for users to accomplish a particular task or that they have difficulty completing some steps. Therefore, we can redesign this function and improve the product for everyone.

Data Retention

The data you provide remain on Synelixis’ servers within the European Union. Unless explicitly required by law, Synelixis will not publish, sell or disclose any information you provide without your consent. Synelixis retains your data throughout your length of Service or until you explicitly revoke your permission by choosing to delete your account.

 

Collection and Transmission of Data under Condition

If there is a sale, merger, consolidation, change of control, transfer of essential assets, reorganization or liquidation of Synelixis, then at its absolute discretion, Synelixis may transfer, sell or assign whole or part of its Services to one or more related third parties. In this case, Synelixis will notify all affected users before they are subject to a different privacy policy.

Synelixis may provide data to the appropriate judicial, police and other administrative authorities upon legal request in order to:

  1. Complywithapplicablelaws
  2. Respond to government inquiries (or inquiries by legal, governmental or semi-governmental or local or Internet Protection Authority of any kind)
  3. Comply with a valid legal process
  4. Protect its rights and property, the Services and/or other users of them

 

Security and Protection of your Data

Synelixis is committed to protect the personal information and data provided by its users. To this end, it has taken the necessary technical security and organization measures of processing your personal data. Personal data collected is stored on password-protected restricted servers. Synelixis uses specialised technologies and procedures and takes strict electronic and administrative security measures to enhance the protection of this information against loss or misuse and to protect it against unauthorized access, disclosure, modification or destruction.

Synelixis to protect the information it exchanges with its customers uses Secure Socket Layer (SSL) decryption. This type of technology encodes the files when they are transferred electronically so that they are not intercepted by third parties.

Amendments to the Privacy Policy

Synelixis reserves the right to change or modify the Privacy Policy at any time. Such changes, modifications, additions or deletions to the Privacy Policy will enter into force immediately, i.e. by posting them at http://www.synelixis.com/, where the most recent version will always be available. Any use of the services following such change or modification will be will be considered as acceptance of the changes, modifications, additions or deletions to the Privacy Policy.
Last Updated: October 2019.